We ship Monday through Friday. All orders are shipped USPS Priority or UPS and international orders are shipped FedEx International Priority, DHL or UPS. Once you have the tracking number please allow time for it to enter the carrier’s system and update. We strive to uphold the highest levels of quality customer service. It is our ultimate goal at The Dina Collection to create life-long customers and we will do everything in our power to ensure that your experience with us is one that makes you want to shop with us again and again.
Our standard order processing time is 1 to 2 business days for all items that are in stock. Most orders that clear payment authorization and are placed before 1:00pm U.S. Eastern Time will be processed the same day. Processing times are not calculated into the estimated delivery times.
Orders are not processed on weekends or U.S. holidays. Extra time may be required for larger orders, international orders, orders requiring additional customer information.
You are responsible to know the import regulations for your country. Please research all products to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer in the off chance that there is an issue.
If by chance, the order is returned to us and you wish to have a refund then we will do so only after we have received the goods back. The refund will be calculated as Total cost less shipping and a 15% restocking fee for a total of an 85% refund not including shipping.
We provide tracking information for all orders so please be diligent and keep track of your orders' progress through the mail system.
We do not have a reship policy. We DO assume that all clients are aware of their own countries' laws and therefore you are responsible for dealing with your countries' customs.
Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue the 85% refund to you. If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less shipping and a 15% restocking fee.